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Author Archive

Where is the ROI on Twitter?

June 17th, 2010

Good question. According to BtoB Magazine’s online survey of nearly 400 U.S. marketers, almost half of survey respondents expressed dissatisfaction with Twitter’s ability to generate quantifiable ROI. That being said, it’s important to note that a majority (approximately 70 percent) of survey participants acknowledged only devoting 30 minutes to their respective Twitter streams.

While Twitter is quick and easy to manage, it has not yet been directly linked to revenue increases. So, is Twitter, as a marketing tool, worth your time? Arketi Principal Mike Neumeier chimed in on the debate, “Twitter has proven to be an effective communications tool, but in all likelihood its relevance will fade over time. It is not a marketing strategy, but rather a single communications channel.”

But, as one would imagine, you get out what you put in. The more time and thought companies allocate to their Twitter engagement is directly correlated to the output they can expect to receive. As the survey suggests, “marketers who generate revenue via Twitter are more active and commit more of their time to using Twitter.”

To read the full article, visit http://www.btobonline.com/apps/pbcs.dll/article?AID=/20100614/FREE/306149964/1445/FREE.

The Top 20 Most Retweeted Words

April 9th, 2010

I recently attended a Hubspot webinar entitled “The Science of Retweets” that shed some light on a handful of factors that comprise a retweetable tweet (try saying that five time fast).

Some of the tips promised to help your retweetability rate included:

  • Incorporate a link (preferably a bit.ly, which provides tracking and analytic capabilities)
  • Politely ask to be retweeted
  • Limit your tweets to around 115-120 characters
  • Share interesting and compelling content

One of the more interesting tidbits of information shared in the webinar came in the form of a “Top 20 Most Retweetable Words” list. I know, try and contain your excitement. As most serious Twitterer’s know, a retweet (often denoted by an “RT”) is the sincerest form of flattery on the popular social media network.

However, getting retweeted also significantly increases your visibility, syndicating your tweet across a slew of various networks that you may never had access to before. So, without any further ado, here are the 20 Most Retweetable Words:

1) You 2) Twitter 3) Please 4) Retweet 5) Post 6) Blog 7) Social 8) Free 9) Media 10) Help 11) Please Retweet 12) Great 13) Social Media 14) 10 15) Follow 16) How to 17) Top 18) Blog post 19) Check out 20) New blog post

Happy Tweeting and Good Luck!

FLU Season at PRSA|GA

January 28th, 2010
The PRSA GA January Luncheon featured an informative and esteemed panel of members from the CDC, Children’s Healthcare and Gwinnett County Schools. The panelists shared best practices from the H1N1 Crisis, specifically how the respective decision makers formed communications policy and strategy, and then implemented it across a wide and diverse range of audiences.

The panelists were in violent agreement that an essential part of the crisis and emergency communication process was the ability t0 simultaneously express empathy, promote action and show respect. From a communications standpoint, they emphasized the importance of creating quick and credible messages that reach the intended audience.

Panelists also stressed the importance of disseminating consistent and accurate information through the appropriate communication channels. They also detailed how social media played an instrumental role in helping provide real-time updates to the constantly-changing and tumultuous situation.

During the luncheon, PRSA GA President Tim Hussey (Emory Law) presented Morgan Sapp (Georgia Association of REALTORS) with the monthly Chapter Champion award. In addition, Hussey recognized the Chapter’s newest APR’s - Stephanie Stinn, Therese Minella and Caryn Anderson. Congratulations again ladies!!!

Seen in attendance were Neil Hirsch (Solvay Pharmaceuticals), Alicia Thompson (Popeyes) and Lisa Pitrof (Business Wire).

A handful of young professionals were spotted pecking away on their smart phones. After further review, it turns out they were tweeting to keep their fellow colleagues apprised of the luncheon’s happenings. Using the PRSA GA designated hashtag, #prsagaFLU, the twitterer’s were able to generate nearly four pages of “tweets” from the event.

For more information about PRSA GA, visit http://www.prsageorgia.org/

2010 New Year’s Resolutions

December 28th, 2009

As B2B marketers, we’re always looking to adapt and modify existing strategies and tactics to better position ourselves in the market and provide us a competitive edge. Now is certainly no different.

As we close out a tumultuous 2009 and begin a new and hopefully, prosperous 2010, the time is perfect to reflect on the past year, evaluate what worked, what didn’t and develop recommendations to help us take the new year by storm.

To help us with those assessments, it only seems fitting to covert our thoughts and ideas into a set of 2010 New Year’s Resolutions. However, much unlike the unfortunate trend that accompanies this widely-practiced tradition, we fully intend to see these resolutions through.
To watch a comedic take of our 2010 New Year’s Resolutions, visit Arketi Group TV at www.youtube.com/arketi.

B2B Twitterer of the Year

December 13th, 2009

Entries for the B2B Twitterer of the Year Awards are in full swing. Now in its second year, the awards were established to recognize innovative and outstanding use of the social media sensation by B2B companies.

The emergence of the popular micro-blogging social platform has given B2B companies an easier way to connect with customers and prospects. The collective B2B community has leveraged Twitter to bolster a slew of different initiatives – ranging from campaign communications, event marketing, engagement strategies and more.

“It’s not just about how many followers someone has, or how many times a person tweets in a given time. It’s about creating a community and the value a B2B entity brings to it,” says Joe Zuccaro, who oversees the operations of the B2B Twitterer of the Year Awards Program.

The last day to submit nominations is this Friday, December 18, 2009. Winners will be announced via Twitter in February 2010. For more information, visit http://www.b2boty.com/ or follow @B2BTOTY on Twitter.

YPCity Makes A Splash

December 13th, 2009

Last week, a sizable contingent of excited young professionals filled the room at Front Page News in Atlanta for the inaugural YPCity Tweet Up. Serving as a co-host of the event along with Katie Wall, I was simply overwhelmed by the turnout, at times having to squeeze through flocks of people engaged in deep conversation.

Marking my first foray into the world of Tweet Ups, I was very impressed – although not surprised – by the energy and enthusiasm that exuded from the room. YPCity was conceived as an chance for Atlanta’s Young Professionals to network and mingle amongst a like-minded demographic. Based on the collective feedback from a number of folks I’ve talked to, it seems the event lived up to its expectation.

The subsequent YPCity coverage was – at least for me – a surreal experience. A blog post from Amani Channel provided a primer on the popular Poken, social media networking devices that were given away to three lucky YPCity attendees, compliments of PokenGirl. The post also featured an earlier video of Peter Shankman sharing his affinity for the innovative device. Additionally, video of the festivities taken by Steve Burns found its way on CNN iReport, much to my astonishment.

I’d like to take this opportunity – while I have you all here – to once again thank everyone again for their attendance, support and kind words. Based on the success of YPCity, an encore is certainly within the realm of possibility. Stay tuned…

Transcending Perceptions

December 6th, 2009
The PRSA GA December Luncheon featured an esteemed panel featuring Doug Shipman and Alisa Smallwood from Atlanta’s Center for Civil and Human Rights as well as Bill Halter (HOK) and Alexis Scott (Atlanta Daily World).

Shedding light on the strategy, design and thinking behind the contents and layout of the Center for Civil and Human Rights — planned for construction in Atlanta in 2012 — the panel provided insight into the larger communication issues involved with informing the public about the mission and purpose of the Center.

Leveraging a comprehensive communications approach that comprised of traditional media relations, new media outreach and innovative tactics, the Center’s communications team attempted to change preconceived notions about the Center and properly educate the community.

Seeking to expand the Center’s influence, presence and reach beyond its physical parameters in Atlanta, executives emulated the approach of the Holocaust museum in Washington D.C. and aimed at establishing an international presence.

Additionally, Shipman spoke about the social media strategy employed by the Center to drive awareness and create a forum to encourage ongoing communication and input from the community. Using only one social media channel, Facebook, the Center sought to unify the conversation and solicit feedback from the community.

PRSA GA President Mike Neumeier (Arketi Group) presented Katherine Mason (Porter Novelli Atlanta) with the monthly Chapter Champion award. Additionally, Kristy Wilson (Fleishman-Hillard) was recognized by the chapter for earning her APR. Congratulations to both.
At the conclusion of the luncheon, outgoing PRSA GA President Mike Neumeier passed the proverbial torch (or in this case, gavel) to incoming President Tim Hussey, director of marketing and communications at Emory Law. Tim graciously thanked Mike for his dedication service to the chapter and for his continuing committment to helping advance the Chapter.

For more information about PRSA GA, visit http://www.prsageorgia.org/ or follow them on Twitter at www.twitter.com/PRSAgeorgia.

Email, PR, Social Media Key Trends in 2010

November 23rd, 2009

According to a study by email marketing provider Vertical Response, U.S. small businesses say they plan to bolster their use of social media and email marketing in 2010.

“The survey of 831 respondents at businesses with fewer than 500 employees found that 74% plan increase email marketing and 68% will increase their use of social media marketing.”

Savvy companies have recognized the potential these cost-effective channels have in delivering value to their customers and prospects. Even more, they are great jumping-off points for companies looking to implement engagement strategies and establish ongoing dialogue with their constituents.

Additionally, public relations was identified as a top tool for businesses to use in 2010. Not very surprising as PR offers companies relatively cost-friendly avenues to build their brand, establish relationships with the media and engage in relevant industry conversations.

To read the full article and see the results, visit http://www.marketingvox.com/small-biz-to-bump-up-email-socnet-spend-045557/.

Evaluating the Bang of Bing

September 18th, 2009

Arketi Group Creative Director, Rory Carlton, examines the premise of the recently launch Microsoft Bing campaign and assesses its effectiveness in converting loyal Google-ites.

Read the full article as featured in DMNews.

Twitter Tips with the Doctor

September 14th, 2009

Arketi recently spoke with University of Georgia professor, Dr. Kaye Sweetser, APR, after her PRSA GA September pre-luncheon seminar titled “Creating Your Social Media Playbook: A Pre-Season Training Camp.”

Dr. Sweetser emphasized the importance of understanding the fundamentals of social media engagement and provided specific tips, tricks and tactics to consider when developing a social media strategy.

In addition to detailing components of an effective organizational Twitter account , Dr. Sweetser delved into Twitter best practices such as always providing a call-to-action, leaving space to be re-tweeted and using please & thank you.

http://www.blogger.com/img/videoplayer.swf?videoUrl=http%3A%2F%2Fv20.nonxt2.googlevideo.com%2Fvideoplayback%3Fid%3D94c41a6e7358f7d6%26itag%3D5%26begin%3D0%26len%3D86400000%26app%3Dblogger%26et%3Dplay%26el%3DEMBEDDED%26ip%3D0.0.0.0%26ipbits%3D0%26expire%3D1274020220%26sparams%3Did%252Citag%252Cip%252Cipbits%252Cexpire%26signature%3D129E6425B4B627422797D540CBDE64A0332B42F6.5FD9601504B5E3DC5A4C647855A41A3CB7AB2CBD%26key%3Dck1&thumbnailUrl=http%3A%2F%2Fvideo.google.com%2FThumbnailServer2%3Fapp%3Dblogger%26contentid%3D94c41a6e7358f7d6%26offsetms%3D5000%26itag%3Dw320%26sigh%3DnZkQB2HFAhBXz5JG6RoBzXLV00A&messagesUrl=video.google.com%2FFlashUiStrings.xlb%3Fframe%3Dflashstrings%26hl%3Den&nogvlm=1

To see more video on Arketi Group TV, visit www.youtube.com/arketi.