Where is the ROI on Twitter?
June 17th, 2010Good question. According to BtoB Magazine’s online survey of nearly 400 U.S. marketers, almost half of survey respondents expressed dissatisfaction with Twitter’s ability to generate quantifiable ROI. That being said, it’s important to note that a majority (approximately 70 percent) of survey participants acknowledged only devoting 30 minutes to their respective Twitter streams.
While Twitter is quick and easy to manage, it has not yet been directly linked to revenue increases. So, is Twitter, as a marketing tool, worth your time? Arketi Principal Mike Neumeier chimed in on the debate, “Twitter has proven to be an effective communications tool, but in all likelihood its relevance will fade over time. It is not a marketing strategy, but rather a single communications channel.”
But, as one would imagine, you get out what you put in. The more time and thought companies allocate to their Twitter engagement is directly correlated to the output they can expect to receive. As the survey suggests, “marketers who generate revenue via Twitter are more active and commit more of their time to using Twitter.”

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Seen in attendance were Neil Hirsch (


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At the conclusion of the luncheon, outgoing PRSA GA President Mike Neumeier passed the proverbial torch (or in this case, gavel) to incoming President Tim Hussey, director of marketing and communications at 