For 75 years, the Georgia Tech Research Institute (GTRI) had been delivering highly-regarded applied research primarily to government and industry. GTRI, also a nonprofit institute, recently decided to make a strategic move forward, maintaining their traditional line of business with government and industry, but also reaching out to new markets in the private sector.
GTRI identified one key need in selling to new markets: the "telling" of the GTRI story was complex and challenging and GTRI wanted more focus on commercial audiences, without alienating existing government customers. With innovative solutions and positive, sometimes unexpected and amazing outcomes—GTRI had a strong story to tell.
In short, GTRI wanted to develop and deploy new messaging to:
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Convey the value behind the research being done at
GTRI for government as well as industry/commercial and philanthropic
sponsors |
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Articulate what the organization does and how it is
different from other research alternatives |
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Resonate with existing and new sponsors in a way that
supports GTRI’s growth goals |
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Support and articulate the synergy between GTRI and
Georgia Tech |
Solution
To discover GTRI’s unique positioning, Arketi Group began with a series of formal sessions to determine truly differentiating characteristics about GTRI’s
capabilities. Arketi held an in-depth Unearth session with more than
15 top level managers. The firm also completed an internal questionnaire
with dozens of lab directors, GTRI employees and board of advisors to
assess their beliefs about the strengths of the organization, its attributes
and culture.
Based on the research, Arketi developed a positioning platform based on specific target audiences and influencers important to GTRI. The messaging platform focused on GTRI’s key differentiators. Arketi then conducted an online survey and in-depth interviews with GTRI’s employees to garner feedback about the new positioning.
GTRI selected the "Problem. Solved." concept to convey the very essence of what GTRI has been doing since 1934, which is to solve very complex, technical problems. This concept allows the reinforcement of the exceptional expertise found within GTRI. "Problem. Solved." speaks
to the needs of both government and commercial entities. It is also positive,
active, flexible and extensible while focusing on the end benefit.
With the new positioning and messaging completed, GTRI was able to construct
a new website to launch their unprecedented business development strategy.
The new tagline and messaging platform created by Arketi is used in all
aspects of marketing, from brochures, print and online materials, posters
and newsletters to GTRI’s annual report. Arketi Group also assisted
GTRI with the development of visuals aimed at showcasing the organization’s
unique problem solving processes.
Results
Since the new positioning and more robust messaging was launched in late 2007 with various marketing programs and sales support materials, the results have been compelling. One hundred qualified leads were obtained in the first year of launching the new messaging on GTRI's new website. GTRI has also increased its sales process consistency and efficiency as a result of clear, concise messaging and vertical market focus. Most importantly, GTRI saw a 42 percent increase in revenue in the first 12 months. And, in its fiscal year ending June 2009, it reached a research contract record, topping $200MM for the first time in its 75 year history.
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AWARDS
Georgia Tech Research Institute has won several awards for this project developed by Arketi Group:
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2008
Public Relations Society of America Phoenix Award
Research/Evaluation |
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2008
Public Relations Society of America Phoenix Award
Marketing Business-to-Business |
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2008
IABC Southern Region Silver Quill Award of Excellence
Overall Strategic Communication Program |
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