Twitter Users Have Not So Hidden Agendas When Following Businesses
2 September 2010 by Elizabeth FriesTwitter users choose to follow certain companies for a reason. “Subscribers, Fans, and Followers: Twitter X-Factors” indicates the largest single percentage of users who follow a company, brand, or association do so because they have a desire to get updates on future products. Another 32 percent, the second largest percentage, want to get more information about the activities of a company.
It makes sense that users would want the inside scoop on an organization, and Twitter is often the most recently updated source for a given business. By checking for updates via Twitter, the consumer can know when it is time to prepare to invest and when one should be watching other markets.
Following these two informational reasons, the next highest percentages of Twitter users follow companies to receive discounts (31 percent) and freebies, such as coupons and samples (28 percent). Unfortunately, only 23 percent follow to show support for a company and only 20 percent have a desire to interact with the company.
For a company, successfully integrating Twitter into its overall marketing strategy can be tricky. According to ExactTarget, the key to success is to not think of Twitter as a way to maintain direct relationships with customers, but as a way to serve those customers who chose to follow them.
For more information on this study, visit http://bit.ly/8XzvdI.










