NRC Health forges visibility after rebrand

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In today’s healthcare environment, patients increasingly behave like consumers, “shopping around” and picking and choosing between providers and hospitals. This is empowering for patients, but for many providers it presents a challenge: how to understand the people they care for and foster loyalty and trust.

NRC Health helps healthcare providers thrive in this consumer-driven economy, by providing holistic intelligence that helps them design and deliver care experiences that surprise, delight and inspire loyalty.

But NRC Health itself faced a challenge: in an online world crowded with healthcare-focused websites, it was being overlooked. Poor search rankings and low site interaction meant NRC Health’s site was not drawing traffic or fostering engagement.

So, NRC Health turned to Arketi to help build its presence as a leader in patient intelligence, and to drive the conversation around patient experience and loyalty for hospitals.


“The ability to access such granular data so quickly, combined with the real-time nature of social discussions, means you can modify your programming instantly when the data suggests you need to pivot. Being agile – being able to change tone, topic, assets or more – based on the inputs received from your target audiences means you can build a more responsive and effective social marketing program, ultimately helping you meet or exceed your goals.”

Serena Ehrlich, director of social and evolving media for Business Wire

How we did it

We started by building a robust list of the search terms most relevant to users looking for the services and insights NRC Health provides. The site’s existing content needed an overhaul to ensure each page was focused on a single specific keyword – and conversely that, for each keyword we were targeting, there was a specific page relevant to that keyword.

We then took a deep dive into how users interacted with the site – which content was viewed most often, and for longest, as well as how many conversions were related to each type of content. This allowed us to decide the best way to approach creating new, relevant and searchable content that would engage visitors, as well as improving ranking. Working closely together with NRC Health, we developed a number of infographics, blog posts and whitepapers that fit this bill.

In parallel to this content strategy, the Arketi search team started working on link-building. Since incoming links, known as “backlinks,” are a critical factor in search ranking, cultivating links was an important strategy. But not all links are created equal: we focused on links from sites with high domain authority, whose SEO value would enhance NRC Health’s Google profile. “Pitching” content and links is similar to traditional PR pitching; it’s a time-consuming activity with no shortcuts – but there’s also no substitute for the value it delivers when done thoughtfully and thoroughly.

Along with compelling content to drive organic traffic, the Arketi team recommended putting into place targeted PR outreach to position NRC Health as a thought leader in patient experience and loyalty.

Three questions your C-suite might ask about your search program - READ MORE

Three questions your C-suite might ask about your search program

While search engine optimization, pay-per-click advertising and online retargeting are not new, their impact and popularity continue to escalate. The race to top the Google search page has led most businesses to embrace PPC to get a jump above the competition. At some point during this expansion, an executive will likely ask three questions.

The results we achieved

In just the first six months, NRC Health saw significant improvements in the visibility and performance of the website. The number of keywords for which the site now ranks on the first page of Google jumped from 54 to 208, with the number of backlinks from other sites increasing more than threefold, from 1,600 to 5,300. As a result, organic site traffic grew by 47% as a whole – and the number new visitors shot up over 60%.

Arketi has continued to create original content to establish NRC Health’s thought leadership, including an e-book focused on patient loyalty. With the increase in site traffic and the continuous focus on link growth, NRC Health is well-positioned to solidify its role as the leader in patient loyalty.


“Post-rebrand, creating visibility and getting our new name and message on the radar of our target audiences were our main priorities when engaging with Arketi. Arketi demonstrated deep expertise in increasing the number of impressions we got and ultimately turning them into conversions.”

Kayla Lounsbery, Senior Marketing Director – NRC Health

Increase in organic traffic

Increase in organic traffic

Increase in site traffic

Increase in site traffic

First page of Google

First page of Google

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